"The employee audiences we need to reach are varied and complex. And communicating with employees in this moment requires genuine humanity and a deft hand. Brittany and her team of writers became experts in 'us.' Seemingly within days, they deeply knew our history, our brand, our sensitivities, our concerns, our goals for the future—and wrote like they’d worked inside Starbucks for years. The messaging is both in-touch and incredibly delightful. This is exactly how organizations should speak to their people."